Terms of service

Overview

This website is operated by PipoPets. Throughout the site, the terms “we”, “us” and “our” refer to PipoPets and PIPOPETS LTD.

By visiting our website, browsing our store, placing an order, or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced here or available on our website.

If you do not agree to these Terms, you should not use our website or purchase from us.

Business Information

PIPOPETS LTD
128 City Road
London
EC1V 2NX
United Kingdom

Email: pipopetsuk@gmail.com

Online Store Terms

By using this website, you confirm that you are legally able to enter into a binding contract.

You may not use our website, products, or services for any illegal, fraudulent, harmful, or unauthorised purpose.

You must not attempt to interfere with the security, functionality, or operation of our website.

Products

PipoPets sells physical pet products and accessories.

We aim to display product descriptions, images, colours, features, sizing, pricing, and availability as accurately as possible. However, we cannot guarantee that all information will always be error-free, complete, or fully up to date.

Product images are for illustration purposes and may vary slightly from the actual product due to lighting, screen settings, supplier updates, or manufacturing differences.

Prices and Availability

All prices are shown in GBP unless stated otherwise.

We reserve the right to change product prices, offers, discounts, and availability at any time without prior notice.

We may discontinue, update, replace, or modify any product at our discretion.

Orders

When you place an order with us, you agree to provide accurate, complete, and current information, including your name, email address, shipping address, billing details, and payment information.

We reserve the right to refuse, cancel, or limit any order if:

Payment cannot be verified
The product is unavailable
The order appears fraudulent or suspicious
The shipping address is incomplete or incorrect
There is an error in pricing, product information, or availability
The order breaches these Terms of Service

If we cancel your order after payment has been taken, we will refund the amount paid using the original payment method where possible.

Payment

Payment must be completed at checkout before an order is processed.

We may accept payment methods including PayPal, debit cards, credit cards, or other payment providers available at checkout.

Payments are processed securely by third-party payment providers. PipoPets does not store full card details on its own systems.

Shipping

We currently ship to customers in the United Kingdom only.

Shipping times are estimates and may vary due to courier delays, high order volumes, weather, operational issues, customs checks, supplier delays, or other circumstances outside our control.

Please refer to our Shipping Policy for full shipping details, including delivery estimates, shipping fees, free shipping thresholds, and tracking information.

Incorrect Shipping Information

Customers are responsible for providing a correct and complete shipping address.

If you notice an error in your shipping address, please contact us as soon as possible at pipopetsuk@gmail.com.

We are not responsible for orders delayed, lost, or delivered incorrectly due to inaccurate or incomplete customer-provided shipping information.

Returns, Refunds and Cancellations

Returns, refunds, exchanges, and cancellations are handled according to our Returns & Refunds Policy.

Nothing in these Terms of Service limits or removes your statutory consumer rights.

UK customers may have legal cancellation rights for most online purchases. Please review our Returns & Refunds Policy for more information.

Product Use and Pet Safety

Our products are designed for normal pet lifestyle, walking, travel, comfort, tracking support, and general pet care use, depending on the product purchased.

Customers are responsible for using products safely, correctly, and under appropriate supervision.

Please check the product regularly for signs of wear, damage, or poor fit. Stop using any product if it becomes damaged or unsafe.

PipoPets is not responsible for injury, loss, damage, or accidents caused by misuse, incorrect sizing, improper installation, lack of supervision, or failure to follow product instructions.

Tracking Products and Compatibility

Some products may be designed to support tracking tags or tracking accessories.

Unless clearly stated otherwise, PipoPets products are not official Apple products and are not affiliated with Apple Inc.

Compatibility with third-party tracking systems, apps, devices, or networks may depend on the customer’s own device, settings, region, app version, and third-party service availability.

Promotions and Discounts

From time to time, we may offer discounts, promotional codes, bundles, limited-time offers, or free shipping promotions.

Promotions may be changed, paused, extended, or withdrawn at any time.

Discount codes must be used before completing checkout and cannot usually be applied retrospectively after an order has been placed.

Intellectual Property

All content on this website, including text, product names, images, graphics, branding, logos, design elements, layout, and website content, belongs to PipoPets, PIPOPETS LTD, or its respective owners.

You may not copy, reproduce, modify, distribute, sell, or use any content from our website without written permission.

Third-Party Tools and Links

Our website may include links to third-party websites, apps, payment providers, shipping services, analytics tools, or other external services.

We are not responsible for the content, policies, security, or practices of third-party websites or services.

Use of third-party services may be subject to their own terms and privacy policies.

Errors and Inaccuracies

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, omissions, or outdated details relating to product descriptions, pricing, promotions, shipping times, availability, or other content.

We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate at any time.

Limitation of Liability

To the fullest extent permitted by law, PipoPets and PIPOPETS LTD shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or any rights you have under applicable consumer protection laws.

Privacy

Your personal information is handled according to our Privacy Policy.

By using our website and placing an order, you agree that we may collect and use your information as described in our Privacy Policy.

Changes to These Terms

We may update, change, or replace these Terms of Service at any time by posting the updated version on our website.

It is your responsibility to review this page periodically for changes.

Your continued use of our website after any changes means you accept the updated Terms of Service.

Governing Law

These Terms of Service are governed by the laws of England and Wales.

Contact Information

If you have any questions about these Terms of Service, please contact us at:

PIPOPETS LTD
128 City Road
London
EC1V 2NX
United Kingdom

Email: pipopetsuk@gmail.com